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How Restaurants Can Benefit from Live Chat

Posted on 03 Apr 2018 in support ticket software | 0 comments

With so many dining options for customers, those involved in the restaurant business really need to do a lot to stand out.  There is no doubt that quality food, ambiance and overall service provided are the main ingredients for success in the business. But with the popularity of the internet, more and more people these days are reading up on those online restaurant reviews before making their decision.  Hence, having an online presence has become essential for those in the restaurant industry.

The next question would be how to provide better online services to your customers, which results in their satisfaction and helps your business grow.  Adding live chat to your restaurant’s website or Facebook page is a great way to help your customers.  Here are some reasons why you need live chat.

  1. It Helps with Online Reservations

How many times has it happened that a customer is trying to call you to make a reservation and the phone is busy? A customer will get angry at constantly having to redial your number.  If your phone is constantly busy, customers will lose their patience and go to another restaurant.  Provide them with an alternative.  In today’s digital world, where everyone is constantly connected to the internet via smartphones and tablets, the easiest way for a customer to find you would be to search for you online and make a reservation through your website.

How can restaurants use live chat to help their customer service? People want immediate help without having to browse through pages to find what they are looking for.  When a customer lands on your restaurant website, they can instantly be greeted by one of your agents who will help them with everything they need.  Imagine how easy and convenient it becomes for your customer to book a table with help from live chat.

  1. Order Placement

Many restaurants offer takeout and home delivery services.  In a situation where a customer comes to your website and is browsing through the money to place an order, a live chat agent can help them out if they are having a problem.  In such an instance, the chat agent can guide the customer on what’s best on the menu, ask for the number of people the food is being ordered for, give pricing information and complete their order.  The customer can also get the exact delivery time after the order has been placed.  This will improve the efficiency and delivery placing procedures and ensure smoother handling of orders.

  1. Gather Feedback

Every business wants to know what their customers want and how the product and services can be improved based on your customers’ feedback.  Many restaurants provide suggestion boxes and comment cards to their customers to give feedback about their performance.  In a very similar manner, customers coming to your website can be asked by the live chat agent to rate the services and restaurant performance.

If you are interested in live chat for your restaurant, please contact us today!