Support ticket software

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How Realtors Can Benefit from Live Chat

Posted on 03 Apr 2018 in support ticket software | 0 comments

It’s all about location – being at the right place at the right time.  So are your agents available when your customers land on your website? Can they readily answer their questions and concerns? How about handling inquiries about financial options?

Be Prepared to Win Prospects

Nowadays, people turn to the internet for just about everything under the sun.  If they want to buy a home, they will also turn to the internet to see what’s out there.  While browsing your website for listings that suit them, they will definitely have some questions for more details on homes, neighborhoods, financing options, or need to get in touch with an agent to set up an appointment to see a home.

Are you sure they can get through to you instantly and won’t leave your website to continue their search on a different site?  Most people just won’t wait for a return phone call or email, and to win today’s customer, you need to be the first one available to answer any questions they have.

The Time Is Right

With live chat software on your website, you give your visitors the option to reach you within a click of a button to get any kind of information they might need, in real-time. While sometimes people get hesitant to call you after working long hours or when they are in different time zones, the online chat button status on your website will let them know that you are available and that it’s a right time to contact you.  Simply put, it tells them that you are ready to provide them with any information they need.

It’s Easy for Everyone

When a website visitor clicks on the live chat button, a private message window opens.  The visitor fills in the pre-defined information fields, adds a question, and then clicks on the “start chatting” button.  The agent receives the chat request and reviews the information.  If the chat is accepted, the agent and the site visitor communicate with each other via real-time text messaging.  No plug-ins or software installation is required on your client’s computer. It allows you to chat with your site visitors and customers from any location, from any computer and any browser.

Saves Time

Have you ever been in a position that you had to listen for a few minutes to the description of what customer is interested in before you could finally help them?  With real-time chatting and visitor monitoring, you can find out what they are looking for in no time.  During the live chat session you can also easily provide the visitor with links to similar listings, as well as navigate them to the needed page through the chat.

You Can Use Images

Another great feature of live chat is the ability to use file transfers. You can share things like online photos, brochures and maps right from the chat session.  Providing customers with additional information will increase their interest in your online listing and help you create a rapport with them.

If you are interested in live chat, please contact us today!