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Find Out Why Live Chat Is the Next Big Thing

Posted on 03 Apr 2018 in support ticket software | 0 comments

When it comes to making sales, customer engagement is very important.  But if your website is your main sales channel, talking to customers can be very hard.  Even if you don’t have a very technical product for sale, people looking to buy your product will, more often than not, have a question.

Of course, the FAQs is there to help them with the most common questions and concerns but sometimes their question is not addressed there.

Live chat is the perfect solution to this problem. Still not convinced?

Here are the top reasons you need live chat on your business site.

Live chat is already the number one communication channel for websites, followed by voice customer service, web form, email and social media.

While more and more businesses are using live chat to improve performance and increase customer satisfaction, there are still plenty of opportunities for growth when it comes to expanding the potential of live chat.

Live Chat Support Reduces Customer Effort

You’re in a hurry and want to ask questions about a product or service on a website.  You have two choices:

  1. Fumble around looking for your phone. Dial an 800 number listed on a website. Re-dial because you dialed the wrong number. Wait through the initial prompts to find out which number you need to press to talk to an agent. Hear the annoying background music for about 5 to 10 minutes. You finally connect with an agent who puts you on hold, once again, to find your answer.
  2. You click “chat now”, enter your name and email, wait a few seconds and someone quickly helps you.

Most customers prefer option number two.

Why?

Because it’s easy.

Live chat support won’t make your customers jump through unnecessary hoops to talk to an agent. With a couple of clicks of a button, your potential customer is only minutes away from speaking to someone with nearly zero effort on their part.

Live Chat Gives You an Edge Over the Competition

While live chat support is certainly becoming popular today, not every business out there has it.

If you are looking for a way to one-up your competition, and even convince their customer base to go with you, make the decision easy with live chat support.  Your willingness to provide top-notch customer service will show, thanks to live chat.

Live Chat Is Reliable

Can you hear me?

With live chat support, there’s no need to worry about faulty phone service or other applications running the conversation.

When you work with a company like ours and utilize our live chat support software, you’ll see a real difference in quality customer service. If there ever comes a time when your live chat isn’t work properly, don’t worry, because our customers have praised us for our personalized and fast customer service. We’ll have your live chat up and running again in no time.

Why wait another day? Get live chat today!

If you are interested in live chat, please contact us today!