It’s all about location – being at the right place at the right time. So are your agents available when your customers land on your website? Can they readily answer their questions and concerns? How about handling inquiries about financial options? Be Prepared to Win Prospects Nowadays, people turn to the internet for just about […]
Read MoreWith so many dining options for customers, those involved in the restaurant business really need to do a lot to stand out. There is no doubt that quality food, ambiance and overall service provided are the main ingredients for success in the business. But with the popularity of the internet, more and more people these […]
Read MoreVacations are supposed to be enjoyable and fun, but they can be a stressful nightmare. Besides trying to find affordable flights and figuring out how to get around a new city, travelers can spend a lot of their time comparing different hotels for their stay. And with all the hotel horror stories flooding the internet, […]
Read MoreAccording to many surveys, customers enjoy live chat more than any other customer service channel. In fact, live chat has the highest customer satisfaction levels, 73% compared to 61% for email and 44% for phone. It makes perfect sense. Think about it! There are often times when you have to wait 5 to 10 minutes […]
Read MoreWhen it comes to making sales, customer engagement is very important. But if your website is your main sales channel, talking to customers can be very hard. Even if you don’t have a very technical product for sale, people looking to buy your product will, more often than not, have a question. Of course, the […]
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