Support ticket software

Email ticket management with unified mailbox

Support ticket as a component of your help desk

Support ticket software

The Top 3 Reasons Your Customers Are Using Live Chat

Posted on 10 May 2018 in Uncategorized | 0 comments

Unless you’ve been living under a rock, you will have noticed the popularity of live chat software in recent months. Those little boxes in the right-hand corner of a site, with their promise of fast connection to an agent, are popping up on more and more websites across the globe. And it’s trend that’s expected […]

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How to Use Live Chat to Drive Traffic

Posted on 10 May 2018 in Uncategorized | 0 comments

Great move- You have installed live chat software. But are you getting the most from it? If you’re not driving traffic to live chat, you won’t get ROI from your investment. So, to help you encourage as many customers as possible to use live chat, you need to follow this simple steps. Add a live […]

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How Realtors Can Benefit from Live Chat

Posted on 03 Apr 2018 in support ticket software | 0 comments

It’s all about location – being at the right place at the right time.  So are your agents available when your customers land on your website? Can they readily answer their questions and concerns? How about handling inquiries about financial options? Be Prepared to Win Prospects Nowadays, people turn to the internet for just about […]

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How Restaurants Can Benefit from Live Chat

Posted on 03 Apr 2018 in support ticket software | 0 comments

With so many dining options for customers, those involved in the restaurant business really need to do a lot to stand out.  There is no doubt that quality food, ambiance and overall service provided are the main ingredients for success in the business. But with the popularity of the internet, more and more people these […]

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How Live Chat Can Help Your Hotel Business

Posted on 03 Apr 2018 in support ticket software | 0 comments

Vacations are supposed to be enjoyable and fun, but they can be a stressful nightmare. Besides trying to find affordable flights and figuring out how to get around a new city, travelers can spend a lot of their time comparing different hotels for their stay. And with all the hotel horror stories flooding the internet, […]

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Why Live Chat Provides Customers with a Better Experience

Posted on 03 Apr 2018 in support ticket software | 0 comments

According to many surveys, customers enjoy live chat more than any other customer service channel.  In fact, live chat has the highest customer satisfaction levels, 73% compared to 61% for email and 44% for phone. It makes perfect sense. Think about it! There are often times when you have to wait 5 to 10 minutes […]

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Find Out Why Live Chat Is the Next Big Thing

Posted on 03 Apr 2018 in support ticket software | 0 comments

When it comes to making sales, customer engagement is very important.  But if your website is your main sales channel, talking to customers can be very hard.  Even if you don’t have a very technical product for sale, people looking to buy your product will, more often than not, have a question. Of course, the […]

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What’s the Hype with Live Chat? Why Is It So Important Today?

Posted on 03 Apr 2018 in Uncategorized | 0 comments

When you’re developing a website, you always look for different support channels to really enhance your site and make it stand out from your competition. You need to keep in mind that the more support channels you have available on your site, the better the conversion rates are.  The problem is that most of the […]

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Why You Need to Embrace Live Chat Software

Posted on 03 Apr 2018 in support ticket software | 0 comments

What’s live chat, and how is it better than having a very responsive virtual team at customer service centers or on social media pages?  We are going to give you the lowdown today. Customer service and engagement is now the competing edge for most businesses. Live chat is one of the almost-invisible tools that will […]

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Top 4 Reasons Your Website Needs to Offer Live Chat

Posted on 03 Apr 2018 in support ticket software | 0 comments

Did you know that 80% of customers require some type of support before they complete an online purchase? One way to help your customers have a great and memorable shopping experience is by offering them live chat support on your website.  Installing live chat on your website allows your customers to open a chat box […]

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What Is Live Chat & Why Is It So Important Today?

Posted on 02 Apr 2018 in support ticket software | 0 comments

Live chat on your website means you can now have real-time chats with your customers, which is another step towards your business having the best customer service and sales process. Put simply, live chat is an instant messaging software that’s featured on your website.  It works in the same way as a normal desktop messaging […]

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Why Live Chat Is Perfect For Everyone

Posted on 02 Apr 2018 in support ticket software | 0 comments

Customers today can be a little bit challenging to say the least.  They want to find answers and they search online to do it… until they want to speak to a real human. They expect not only the right answer, but, increasingly, a lightning fast one. Welcome live chat, one of the most useful tools […]

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